Employment Opportunities

 

 

​​​​​Customer Service Representative

Position Summary:

Reporting to the Parts Manager, the Customer Service Representative (CSR) will drive a Company provided vehicle to provide sales support and parts delivery to customers in an assigned territory.  
 
The CSR will assist the Senior Outside Parts Sales Consultants by providing their customers with exceptional delivery service to help support, develop and maintain customer relationships in their territory.
 
This is role is a steppingstone into an apprenticeship as a Parts Technician, Heavy- Duty Mechanic or Outside Parts Sales. It is an excellent training opportunity to learn our products and processes to grow and develop a career with our business.
 
Duties & Responsibilities:
 

• Safe and responsible driving of a Company vehicle
• Perform daily delivery requests throughout their designated territory within the required time frame
• Efficiently and accurately taking orders and delivering orders
• Efficiently and accurately loading/unloading of parts deliveries
• Secure loads in a safe and proper manner
• Provide exceptional customer service through efficient/accurate deliveries and helpful customer communication
• Provide feedback on customer buying needs and potential new customer opportunities/leads  
• Participate in applicable product training
• Positively representing the Company in the community and customer’s place of business
• Performs the role in a professional manner that aligns with the Company’s’ values
• Perform additional duties as required.

 
Qualifications:   
 

• Valid class 5 license with clean current drivers’ abstract is required  
• Previous customer service experience is required
• Previous experience in a restaurant or retail role is an asset
• Ability to lift up to 50 lbs frequently
• Ability to perform physically demanding work in a variety of weather conditions
• Customer focused
• Good communication skills both written and verbal

What we offer:
 

• Competitive wage with commission and bonus program
• Affordable benefits package that includes chiro/physio/massage, prescription medication and dental coverage
• Company Match RRSP program
• Flexible Safety Allowance
• Best in class vacation program
• Monday to Friday day shift
• Company provided vehicle and cell phone
• Product training
• Opportunity for advancement in a strong dealership network

 

Service Writer

Position Summary: 

The Service Writer is the service customers first point of contact with the dealership. The Service Writer’s primary responsibility is scheduling customers repairs, ensuring proper & timely communication throughout the repair and finalizing the repair order at job completion. 

The Service Writer works closely with the Service Team Lead and Service Manager to ensure customer satisfaction through communication and successful management of the repair.

Duties and Responsibilities:  

• Provide prompt, courteous and accurate service to customers
• Book service appointments
• Open and close work orders within the required time frame
• Handle incoming phone calls in a professional manner
• Deal with customer issues, requests, questions and complaints in a timely manner
• Work closely with the Service Manager and Service Team Leads for smooth operations of the shop as per Company processes and guidelines
• Accurately record customers’ truck problems and repair requests
• Keep customers updated regularly regarding ongoing repairs
• Gain knowledge of warranty policies & practices
• Participate in any technical or development training that is made available
• Perform other duties as required by the Service Manager
• Perform the role in a professional manner that aligns with the Company’s’ values and ideals

 

Qualifications:  

• Previous Service Writer or Service Appointment Coordinator experience is required. Similar relevant experience may be considered.
• Excellent customer service skills
• Strong written and verbal communication skills
• Excellent computer skills
• Organized and a motivated team player
• Able to multi-task and prioritize your work
• Able to work a variety of shifts, including evenings/weekends or 7days on/7days off.
• Able to assist at other locations in the area
• Previous CDK/ADP experience is an asset

What we offer:
 

• Competitive salary with bonus program and premiums
• Affordable benefits package that includes chiro/physio/massage, prescription medication and dental coverage
• Company Match RRSP program
• Flexible Safety Allowance
• Best in class vacation program
• Comprehensive OEM level training program
• Opportunity for advancement in a strong dealership network

 

We are currently hiring a full-time Accounts Receivable. 

Position Summary:  

Reporting to the Credit Manager, they are responsible for maintaining and managing the daily accounts receivable functions of the company.

Primary duties include, but not limited to, ensuring timely customer collections of outstanding invoices, tracking payments, resolving billing discrepancies and maintaining accurate financial records.

They collaborate closely with other departments, such as finance, parts, service and sales/leasing.

Duties and Responsibilities:

• Send invoices, statements, and credit memos.
• Respond to customer inquiries regarding billing, payments, and account discrepancies.
• Monitor accounts receivable aging and identify overdue accounts.
• Contact customers to follow up on outstanding balances and negotiate payment plans when necessary.
• Generate and maintain accounts receivable aging reports, payment status updates and collection progress.
• Escalate unresolved accounts to management as needed.
• Reconcile AR ledger and resolve discrepancies.
• Provide polite, courteous and professional customer service.
• Ensure customer satisfaction while enforcing payment terms and conditions.
• Build and maintain positive relationships with customers to facilitate prompt payment.
• Strictly upholds and enforces confidentiality of corporate information.
• Provide technical accounting support and interpretation.
• Accurately and efficiently complete projects and special assignments
• Other duties as required.

Qualifications:
 

• Minimum 2 years accounts receivable or general accounting experience is required. 
• Post secondary education is an asset.
• Strong customer service skills    
• Self -Motivated and organized with the ability to take own initiative on projects
• Strong accuracy and attention to detail
• Ability to work effectively in a team environment
• Excellent problem solving, analytical and decision-making skills
• Flexible changes in daily tasks when required
• Understands the importance of maintaining confidentiality of corporate information. 
• Strong computer skills
• Experience with Microsoft 365, specifically Excel
• Experience with other operating systems such as CDK is an asset 

What we offer:
 

• Competitive salary
• Affordable benefits package that includes coverage for dental, vision, paramedical (massage/physio/chiro), disability and life insurance 
• Company Match RRSP program
• Opportunity for advancement
• Support and leadership from a strong dealership network

 

Outside Parts Sales Consultant

We are currently hiring a full-time Parts Outside Sales Consultant. The ideal candidate will have parts or service experience in the oil & gas industry or fleet experience. 

Position Summary

Our business specializes in heavy & medium truck and bus parts.

With a vast selection of inventory, product lines and competitive pricing programs, we can provide our customers with everything they need to keep their fleets moving.

We are currently seeking a candidate for the position of Outside Parts Sales (OPS) Consultant. The OPS is responsible for the sale, education and promotion of our products to customers in their assigned vocation. This role requires the individual to both maintain their current customer relationships and proactively build their customer base through cold calls and face to face visits.

Their primary focus is customer service, achieving projected sales goals and business development.

Duties & Responsibilities
 

• Providing and maintaining the highest level of customer service
• Achieve sales targets, sales revenue, and gross profit targets 
• Develop a comprehensive knowledge of Company product lines and services
• Successfully collaborate with other departments to meet customer satisfaction
• Ensure all sales transactions meet profit requirements
• Works with the location manager to ensure customer support and product availability
• Engages in problem solving to facilitate resolution and customer satisfaction
• Identifies sales opportunities and creates new business
• Works to establish and maintain positive relationships with customers and vendors
• Utilize and support a Customer Relations Management (CRM) system
• Effectively implement Company policies
• Ensure compliance with manufacture guidelines and warranty procedures
• Participate in training and personal development
• Travel within their designated territory
• Perform the role in a professional manner that aligns with the Company’s values and ideals

Qualifications: 
 

• Previous experience with parts or service in the fleet or oil & gas industry is required
• Self-Motivated and sales driven
• Excellent customer service skills
• Customer focused
• Excellent communication skills, both written and verbal
• Strong computer skills, specifically with Microsoft Word and Excel. Experience with a CRM system is an asset.
• Ability to travel
• Valid class 5 license with clean current drivers’ abstract is required  

What we offer:
 

• Competitive salary plus a commission program with excellent earning potential
• Affordable benefits package that includes coverage for dental, vision, paramedical (massage/physio/chiro), disability and life insurance 
• Company Match RRSP program
• Flexible Safety Allowance
• Best in class vacation program
• Comprehensive OEM level training program
• Monday to Friday day shift
• Company provided vehicle and cell phone

Journeyman Heavy Equipment Technicians

What we offer:
 

• Competitive wage and premiums
• Bonus program to earn paid days off
• Affordable benefits package that includes chiro/physio/massage, prescription medication and dental coverage
• Company Match RRSP program
• Flexible Tool and Safety Allowance
• Best in class vacation program
• Comprehensive OEM level training program
• Opportunity for advancement in a strong dealership network

Position Summary: 

Duties & Responsibilities:
 

• Performing quality repairs & preventative maintenance services on heavy/medium trucks, trailers and school buses
• Ensure repairs are carried out according to manufacturer’s procedures and in safe and responsible manner within the designated timeframe
• Performing fault diagnosis and troubleshooting for mechanical & electrical failures
• Interpreting work orders and technical instruction
• Follow service processes and repair procedures
• Comply with warranty procedures during repairs and warranty materials on completion of repairs
• Ensure service documentation is completed as per instructions.
• Participate in any technical training or development training that is made available
• Performing shop clean up and any other required tasks
• Maintain personal tooling
• Become familiar with and comply with the company’s safety manual and report any unsafe practices to a supervisor or manager

The heavy equipment technician is required to perform skilled repairs and maintenance on heavy & medium trucks by trouble shooting major and minors mechanic problems, performing diagnostics and repairing/adjusting all necessary mechanical components to correctly complete the repair. Heavy-duty technicians are a vital part of our service team by providing our customers quality repairs in a timely manner to help get them back on the road.

Qualifications:
 

• Qualified Heavy Equipment Technicians – Red Seal Journeyman Truck & Transport Technician certificate is required. 
• Minimum of 2-4 years’ experience repairing medium/heavy duty trucks is required. Experience in a dealership environment is an asset.
• High degree of product and technical knowledge with a well-rounded understanding of on-highway transport vehicles.
• Strong diagnostics skills
• Excellent time management skills with the ability to multi-task to ensure repairs are completed within the required time frame.
• Organized and self- motivated with good communication skills both written and verbal
• Customer focused with a strong work ethic to produce quality work in a timely manner to meet the needs of our customers
• A good understanding of warranty requirements and processes
• Ability to perform physically demanding work and lift up to 75 lbs frequently
• Able to work a variety of shifts
• Valid class 5 driver’s license is required (eventually required to obtain a class 3 license, company training is provided)
• Diamond or Cummins certification, CVI and class 3 license is an asset

 

 

Parts Technician

Position Summary:
 
The Parts Technician is responsible for accurately and efficiently sourcing and selling parts to customers either over the phone, in person or online.
 
We are willing to train! We evaluate all candidates for potential growth in our business. If you are currently in a customer service or warehousing role and aspire to pursue a Parts Sales position.... apply today!     

Roles & Responsibilities
 

• Quote and sell heavy truck, bus and trailer parts (all makes included) to our valued customers
• Provide prompt, courteous and accurate service to customers while making a sale, quoting, taking orders and/or checking availability
• Follow up on sales quotes to complete the sale or drive futures sales opportunities
• Address customer inquiries in a timely manner
• Meet or exceed monthly parts sales expectations
• Provide quotes on parts to be used by the shop and sales department
• Assist other areas of the parts department as needed or assigned
• Perform inventory count annually or as required.
• Participate in any technical training or development training that is made available
• Performs the role in a professional manner that aligns with the Company’s’ values and ideals
• Ability to work well independently and with others
• Obtain forklift certification
• Follow all work safety rules & regulations

 
Qualifications:
 

• Product knowledge of either all makes, auto or heavy truck parts
• Previous selling experience is an asset
• Excellent customer service skills
• Sales driven
• Organized & self-motivated
• Strong written and verbal communication skills
• Ability to lift up to 50 lbs occasionally and up to 20 lbs frequently
• Ability to work a variety of shifts including weekends or 7 days on/7days off. 

What we offer:
 

• Competitive wage plus bonus program
• Affordable benefits package that includes coverage for dental, vision, paramedical (massage/physio/chiro), disability and life insurance 
• Company Match RRSP program
• Flexible Safety Allowance
• Best in class vacation program
• Comprehensive OEM level training program
• Opportunity for advancement

Heavy Duty Technicians- Mobile Truck and Trailer Repair

We are seeking contracted Heavy-Duty Technicians for our Mobile Truck and Trailer Repair division.
 
Position Summary:
 
This is an excellent opportunity for an experienced Heavy-Duty Technician to work independently.
 
You will be responsible for providing prompt quality and professional diagnostic repair and maintenance services to our off-site customers on an on-going and regular basis for heavy/medium trucks, trailers, forklifts and other heavy equipment.
 
Where is the Job?
 
This position is based out of a dealership location and serves customers in the surrounding areas.         

What we offer?

• Earning potential of $125,000- $250,000 annually
• Independence, but still have access to a constant source of business
• OEM dealership level training
• Access to electronic tools and technical support
• Opportunity to work onsite at a customer location
• Mobile truck owner/operator program available
• Multiple locations across Western Canada

Qualifications:   

• Qualified Heavy-Duty Technician – Red Seal Journeyman Truck & Transport Technician certificate
• Valid Class 3 driver’s license
• Self-motivated with a desire to work independently
• Customer orientated
• Good communication skills both written and verbal
• Previous experience with Cummins Engines is an asset
• CVI license is an asset

 

Sales Representative - Bus Division

We are currently hiring a Sales Representative for our School & Commerical Bus division Western Canada Bus
 

Position Summary:

The Sales Representative is responsible for promoting and selling Commercial and School Buses, along with associated services tailored to meet the operational and financial needs of a diverse bus customer base—including school boards, municipalities and businesses.

Reporting to the Sales Manager, they plan a pivotal role in delivering a premium customer experience by offering full-spectrum solutions through a consultative selling approach.

Key Responsibilities

• Lead Generation and Prospecting: Identifying and contacting potential new clients (e.g., school districts, private charter companies, transit authorities) through cold calling, networking, and attending industry events.
• Customer Relationship Management: Building and nurturing strong, long-term relationships with existing customers to ensure repeat business and provide ongoing support and after-sales service.
• Product Knowledge and Presentation: Developing a deep, often technical, understanding of the buses and services offered to effectively communicate their features, benefits, and value propositions to clients.
• Sales and Negotiation: Preparing and presenting quotes and proposals, negotiating prices and contract terms, and closing sales deals that are mutually beneficial.
• Paperwork and Reporting: Completing necessary paperwork to finalize bus sales, processing orders, and maintaining accurate and up-to-date sales activity records in CRM.  
• Market Awareness: Staying informed about product innovations, competitors, and general market conditions to adjust sales strategies accordingly.
• Travel: Traveling frequently within a specific geographic territory to meet clients face-to-face and conduct demonstrations. 

What we offer:
 

• Base salary plus a commission program with excellent earning potential
• Affordable benefits package including health, dental & disability coverage
• Company Match RRSP program
• Access to the latest products, sales tools and training
• Opportunity to work with a trusted and valued product line in a strong dealership network
• Comprehensive OEM level training program

 
Qualifications:
 

• 3-5 years of previous sales experience in the school or commercial bus industry, or heavy equipment/truck.    
• Excellent communication skills and effective listening ability
• Strong negotiation skills with a passion for sales
• Strong problem solving and customer service skills
• Self-motivated and proactive with the ability to take initiative
• Excellent computers skills including Microsoft 365 
• Post-secondary education is an asset.
• A valid class 5 drivers’ license
• Ability to travel

 

 

   
 

 

Parts Warehouse

We are currently hiring full time Parts Warehouse staff
 

• Shipping/Receiving
• Order Picking
• Inventory   

Position Summary:
 
Reporting to the Parts Manager, the Parts Warehouse staff are responsible for accurately and efficiently pick and ship customers parts orders. They are to maintain an organized warehouse and work in collaboration with other members of the parts department to properly serve our customers. 
 
This is role is a steppingstone into an apprenticeship as a Parts Technician, Heavy- Duty Mechanic or outside Parts Sales. It is an excellent training opportunity to learn our products and processes to grow and develop a career with our business.
 
Duties and Responsibilities:

• Pick and package parts orders for pick up or delivery within the required timeframes
• Load, unload, sort and move shipments by hand or using material handling equipment such as pallet jacks and forklifts
• Manage verification, acceptance, counting, and inputting into a computer system all incoming goods and their condition.
• Inputting daily inventory & stock orders into a computer system
• Performing inventory counts and data entry
• Report on progress of orders, inventory levels, and order fulfillment problems.
• Prepare and ship products using the required methods
• Communicate with fellow staff, customers & couriers in a polite and professional manner 
• Provide superior customer service
• Ability to work well independently and with others
• Operate a forklift and pallet jack in a safe manner
• Maintain a clean and organized warehouse
• Adhere to all work safety rules & regulations
• Perform various administration, inventory and warehouse tasks as required

Qualifications:
  

• Previous warehouse shipping/receiving or order picking experience is an asset. Similar relevant experience may be considered.
• Excellent customer service and communication skills
• Excellent computer skills, specifically with Microsoft excel  
• Organized with strong attention to detail and the ability to multi-task
• Ability to lift up-to 50lbs frequently
• Ability to operate a forklift (certification training provided)
• Ability to perform physically demanding work in a variety of weather conditions
• Ability to work a variety of shift schedules including evenings, weekends or a 7 days on/7 days off shift 
• Steel Toe Boots

 
What we offer:
 

• Competitive wage and premiums
• Bonus program
• Affordable benefits package that includes chiro/physio/massage, prescription medication and dental coverage
• Company Match RRSP program
• Flexible Safety Allowance
• Best in class vacation program
• Comprehensive OEM level training program
• Opportunity for advancement in a strong dealership network