Employment Opportunities

 

 

Apprentice Heavy Equipment Technicians 

What we offer:
 

• Competitive wage and premiums
• Bonus program to earn paid days off
• Affordable benefits package that includes chiro/physio/massage, prescription medication and dental coverage
• Company Match RRSP program
• Flexible Tool and Safety Allowance
• Best in class vacation program
• Apprentince incentive programs
• Comprehensive OEM level training program
• Opportunity for advancement in a strong dealership network

Position Summary: 

Duties & Responsibilities:
 

• Performing quality repairs & preventative maintenance services on heavy/medium trucks, trailers and school buses
• Ensure repairs are carried out according to manufacturer’s procedures and in safe and responsible manner within the designated timeframe
• Interpreting work orders and technical instruction
• Follow service processes and repair procedures
• Comply with warranty procedures during repairs and warranty materials on completion of repairs
• Ensure service documentation is completed as per instructions.
• Participate in any technical training or development training that is made available
• Performing shop clean up and any other required tasks
• Maintain personal tooling
• Become familiar with and comply with the company’s safety manual and report any unsafe practices to a supervisor or manager

The heavy equipment technician is required to perform skilled repairs and maintenance on heavy & medium trucks by trouble shooting major and minors mechanic problems and repairing/adjusting all necessary mechanical components to correctly complete the repair. Heavy-duty technicians are a vital part of our service team by providing our customers quality repairs in a timely manner to help get them back on the road.

Qualifications:
 

• Registered Apprentice Heavy Equipment Technicians - (Truck & Transport or Heavy Equipment).
• Experience repairing medium/heavy duty trucks is required. Experience in a dealership environment is an asset.
• High degree of product and technical knowledge with a well-rounded understanding of on-highway transport vehicles.
• Excellent time management skills with the ability to multi-task to ensure repairs are completed within the required time frame.
• Strong problem solving and mechanical skills
• Organized and self- motivated with good communication skills both written and verbal
• Customer focused with a strong work ethic to produce quality work in a timely manner to meet the needs of our customers
• A good understanding of warranty requirements and processes
• Ability to perform physically demanding work and lift up to 75 lbs frequently
• Able to work a variety of shifts
• Valid class 5 driver’s license is required (eventually required to obtain a class 3 license, company training is provided)

 

 

 

 

 

 

Truck Sales Consultant

Position Summary: 

The Sales Consultants primary role is to sell and promote our products and services to new and existing customers. They are responsible for identifying new sales opportunities, conducting sales calls and customers visits within their assigned territory to help fulfill the customers transportation needs and achieve their own annual sales volume targets. The Sales Consultant is a vital member of the sales team, one who has a direct impact on dealership profit and the development of our customer base

Duties & Responsibilities

• Proactively identify, purse and maintain a constant pipeline of existing and potential customers to ensure sales growth and profitability in your allocated territory
• Gain a thorough understanding of the customers business model and propose products and pricing to suit their needs
• Provide customers with prompt and accurate sales quotes
• Utilize inventory while collaborating with the sales team to meet projected sales targets
• Continuous customer service including customer follow up, problem identification and concern resolution.  
• Participate in ongoing learning of our products and services
• Accurate and timely maintenance of sales reports using the required procedures and software, such as CRM
• Maintain and develop positive customer sales relationships
• Professionally represent the Sales Department and the Company

 
What we offer:
 

• Commission program with excellent earning potential
• Benefits package that includes coverage for dental, vision, paramedical (massage/physio/chiro), disability and life insurance 
• Company contribution RRSP program
• Access to the latest products, OEM sales tools and training
• Opportunity to work with a trusted and valued product line
• Support and leadership from a strong dealership network 

Qualifications:
 

• Excellent communication skills and effective listening ability
• Strong negotiation skills with a passion for sales
• Strong problem solving and customer service skills
• Self-motivated and proactive with the ability to take initiative
• Previous sales experience in a heavy truck, or related industry, is required
• Excellent computers skills including Microsoft Word and Excel 
• Post-secondary education is an asset.
• A valid class 5 drivers’ license is required. Class 3 is an asset

 

Service Writer

Position Summary: 

The Service Writer is the service customers first point of contact with the dealership. The Service Writer’s primary responsibility is scheduling customers repairs, ensuring proper & timely communication throughout the repair and finalizing the repair order at job completion. 
 
The Service Writer works closely with the Service Team Lead and Service Manager to ensure customer satisfaction through communication and successful management of the repair.
 
Duties and Responsibilities:
 

• Provide prompt, courteous and accurate service to customers
• Book service appointments
• Open and close work orders within the required time frame
• Handle incoming phone calls in a professional manner
• Deal with customer issues, requests, questions and complaints in a timely manner
• Work closely with the Service Manager and Service Team Leads for smooth operations of the shop as per Company processes and guidelines
• Accurately record customers’ truck problems and repair requests
• Keep customers updated regularly regarding ongoing repairs
• Gain knowledge of warranty policies & practices
• Participate in any technical or development training that is made available
• Perform other duties as required by the Service Manager
• Perform the role in a professional manner that aligns with the Company’s’ values and ideals

Qualifications:
 

• Previous Service Writer or Service Appointment Coordinator experience is required. Similar relevant experience may be considered.
• Excellent customer service skills
• Strong written and verbal communication skills
• Excellent computer skills
• Organized and a motivated team player
• Able to multi-task and prioritize your work
• Able to work a variety of shifts, including evenings/weekends or 7days on.7days off.
• Able to assist at other locations in the area
• Previous CDK/ADP experience is an asset

 

Journeyman Heavy Equipment Technicians

What we offer:
 

• Competitive wage and premiums
• Bonus program to earn paid days off
• Affordable benefits package that includes chiro/physio/massage, prescription medication and dental coverage
• Company Match RRSP program
• Flexible Tool and Safety Allowance
• Best in class vacation program
• Comprehensive OEM level training program
• Opportunity for advancement in a strong dealership network

Position Summary: 

Duties & Responsibilities:
 

• Performing quality repairs & preventative maintenance services on heavy/medium trucks, trailers and school buses
• Ensure repairs are carried out according to manufacturer’s procedures and in safe and responsible manner within the designated timeframe
• Performing fault diagnosis and troubleshooting for mechanical & electrical failures
• Interpreting work orders and technical instruction
• Follow service processes and repair procedures
• Comply with warranty procedures during repairs and warranty materials on completion of repairs
• Ensure service documentation is completed as per instructions.
• Participate in any technical training or development training that is made available
• Performing shop clean up and any other required tasks
• Maintain personal tooling
• Become familiar with and comply with the company’s safety manual and report any unsafe practices to a supervisor or manager

The heavy equipment technician is required to perform skilled repairs and maintenance on heavy & medium trucks by trouble shooting major and minors mechanic problems, performing diagnostics and repairing/adjusting all necessary mechanical components to correctly complete the repair. Heavy-duty technicians are a vital part of our service team by providing our customers quality repairs in a timely manner to help get them back on the road.

Qualifications:
 

• Qualified Heavy Equipment Technicians – Red Seal Journeyman Truck & Transport Technician certificate is required. 
• Minimum of 2-4 years’ experience repairing medium/heavy duty trucks is required. Experience in a dealership environment is an asset.
• High degree of product and technical knowledge with a well-rounded understanding of on-highway transport vehicles.
• Strong diagnostics skills
• Excellent time management skills with the ability to multi-task to ensure repairs are completed within the required time frame.
• Organized and self- motivated with good communication skills both written and verbal
• Customer focused with a strong work ethic to produce quality work in a timely manner to meet the needs of our customers
• A good understanding of warranty requirements and processes
• Ability to perform physically demanding work and lift up to 75 lbs frequently
• Able to work a variety of shifts
• Valid class 5 driver’s license is required (eventually required to obtain a class 3 license, company training is provided)
• Diamond or Cummins certification, CVI and class 3 license is an asset

 

 

Parts Technician

Position Summary:
 
The Parts Technician is responsible for accurately and efficiently sourcing and selling parts to customers either over the phone, in person or online.
 
We are willing to train! We evaluate all candidates for potential growth in our business. If you are currently in a customer service or warehousing role and aspire to pursue a Parts Sales position.... apply today!     

Roles & Responsibilities
 

• Quote and sell heavy truck, bus and trailer parts (all makes included) to our valued customers
• Provide prompt, courteous and accurate service to customers while making a sale, quoting, taking orders and/or checking availability
• Follow up on sales quotes to complete the sale or drive futures sales opportunities
• Address customer inquiries in a timely manner
• Meet or exceed monthly parts sales expectations
• Provide quotes on parts to be used by the shop and sales department
• Assist other areas of the parts department as needed or assigned
• Perform inventory count annually or as required.
• Participate in any technical training or development training that is made available
• Performs the role in a professional manner that aligns with the Company’s’ values and ideals
• Ability to work well independently and with others
• Obtain forklift certification
• Follow all work safety rules & regulations

 
Qualifications:
 

• Product knowledge of either all makes, auto or heavy truck parts
• Previous selling experience is an asset
• Excellent customer service skills
• Sales driven
• Organized & self-motivated
• Strong written and verbal communication skills
• Ability to lift up to 50 lbs occasionally and up to 20 lbs frequently
• Ability to work a variety of shifts including weekends.

What we offer:
 

• Competitive wage plus bonus program
• Affordable benefits package that includes coverage for dental, vision, paramedical (massage/physio/chiro), disability and life insurance 
• Company Match RRSP program
• Flexible Safety Allowance
• Best in class vacation program
• Comprehensive OEM level training program
• Opportunity for advancement

Heavy Duty Technicians- Mobile Truck and Trailer Repair

We are currently hiring Heavy-Duty Technicians for our Mobile Truck and Trailer Repair division.
 
Position Summary:
 
This is an excellent opportunity for an experienced Heavy-Duty Technician to work independently.
 
You will be responsible for providing prompt quality and professional diagnostic repair and maintenance services to our off-site customers on an on-going and regular basis for heavy/medium trucks, trailers, forklifts and other heavy equipment.
 
Where is the Job?
 
This position is based out of a dealership location and serves customers in the surrounding areas.         

What we offer?

• Earning potential of $125,000- $250,000 annually
• Independence, but still have access to a constant source of business
• OEM dealership level training
• Access to electronic tools and technical support
• Opportunity to work onsite at a customer location
• Mobile truck owner/operator program available
• Multiple locations across Western Canada

Qualifications:   

• Qualified Heavy-Duty Technician – Red Seal Journeyman Truck & Transport Technician certificate
• Valid Class 3 driver’s license
• Self-motivated with a desire to work independently
• Customer orientated
• Good communication skills both written and verbal
• Previous experience with Cummins Engines is an asset
• CVI license is an asset

 

Service Manager

Position Summary: 
 
The Service Manager is accountable for operating an efficient and profitable service department with a strong focus on customer satisfaction and quality workmanship. The Service Manager is an essential part of the dealership location, one who works in collaboration with other departments to ensure the customers transaction and dealership experience is a success.

Role and Responsibilities:

Business Development:

• Providing and maintaining the highest level of customer service
• Collaborate with other departments to meet customer satisfaction  
• Customer communication to resolve issues, maintain and develop relationships while also working to grow new business.

 
Management and Quality Assurance:

• Successfully manage productivity, training and performance of the Service Writers, Service Team Leads and Service Technicians.
• Provide staff with leadership, guidance and effective communication
• Manage efficient and profitable departments to meet both projected targets and budget expectations
• Regularly review open repair orders and perform regular audits on repair work
• Monitors department issues and customer complaints to define patterns and establish resolutions.
• Ensure compliance with manufactures training, guidelines and warranty procedures
• Focus on the quality of workmanship and improved productivity of technicians to meet the Company’s objectives
• Implement and uphold Company procedures related to repair management and customer communication

Other: 

• Ensure the department is clean and organized to maintain efficiency and meet required safety standards

• Effectively implement Company policies and work safety rules & regulations

• Participate in training and personal development
• Performs the role in a professional manner that aligns with the Company’s’ values and ideals

Qualifications:
 

• Knowledge of Medium/Heavy Duty Trucks and their operational needs is required
• Heavy Duty Mechanic– Red Seal Journeyman Truck & Transport Mechanic certificate or equivalent is required. Non-ticketed may be considered depending on experience.
• Previous experience in a service supervisory role (lead hand or foreman) is an asset
• Organized with strong leadership skills
• Strong commitment to the customer and ensuring quality workmanship with a superior service experience
• Excellent customer service skills with strong written and verbal communication skills
• Excellent computer skills; including Microsoft Word and Excel
• Previous CDK experience is an asset

 
What we offer:
 

• Competitive salary plus bonus program
• Affordable benefits package that includes coverage for dental, vision, paramedical (massage/physio/chiro), disability and life insurance 
• Company Match RRSP program
• Best in class vacation program
• Comprehensive OEM level training program
• Support and leadership from a strong dealership network

 

 

 

 

Service Team Lead

Position Summary:
 
The Service Team Lead is a leadership role responsible for supervising a team of service technicians to ensure quality work performed in a timely manner. The Service Team Lead’s primary responsibilities include technician work assignment, establishing repair estimates, customer communication and proper repair management to achieve customer satisfaction

This is an excellent opportunity for a knowledgeable experienced Service Technician looking to move into a leadership role.

Duties and Responsibilities: 
 

• Supervise your own team of service technicians (6-8 employees) to perform quality work in a timely manner
• Assign and prioritize work to the correct service technician
• Communicate directly with customers to diagnosis the work required and translate this directly to the service technician assigned to perform the work
• Provide the customer with accurate repair estimates and keep the customers informed of the repair progress and any additional work required
• Ensure repairs are carried out according to manufacturer's procedures and in safe and responsible manner within the designated timeframe
• Interpreting work orders and technical manuals
• Assist in fault diagnosis and troubleshooting mechanical & electrical failures
• Comply with warranty procedures during repairs and warranty materials on completion of repairs.
• Testing and inspecting vehicles to ensure repairs are completed to manufacturers specifications and Government standards
• Ensure service documentation is completed as per instructions.
• Work with parts team to ensure the replacement parts are sourced for the repair in the most efficient way
• Supervise and train technicians and apprentices with their work
• Review completed work to ensure it meets the expected standards of quality
• Review all work orders when the work is completed and before the customer is contacted
• Ensure the department is clean and organized to maintain efficiency and meet required safety standards
• Follows the correct processes and procedures when performing the role
• Participates in any technical or development training that is made available
• Performs the role in a professional manner that aligns with the Company’s’ values and ideals

 
Qualifications:
 

• Qualified Heavy Truck Mechanic - Red Seal Journeyman Truck & Transport Technician certificate or equivalent is required.
• Minimum of 3-5 years’ experience in the medium/heavy duty truck dealership atmosphere
• Previous experience in a service supervisory role (lead hand) is an asset
• Previous International and Cummins experience is an asset     
• High degree of product and technical knowledge
• A good understanding of OEM warranty requirements and processes
• Organized with strong leadership skills
• Strong commitment to the customer and ensuring quality workmanship with a superior service experience
• Excellent customer service skills with strong written and verbal communication skills
• Excellent computer skills; including Microsoft Word and Excel
• Previous CDK experience is an asset
• Class 3 is an asset
• Ability to work a shift schedule of 7 days on/7 days off. 

What we offer:
 

• Competitive salary plus bonus program
• Affordable benefits package that includes coverage for dental, vision, paramedical (massage/physio/chiro), disability and life insurance 
• Company Match RRSP program
• Flexible Safety Allowance
• Best in class vacation program
• Comprehensive OEM level training program
• Support and leadership from a strong dealership network